Human Resources services companies' enterprise content consists out of cases and files per customer and, in more detail, per employee. The challenge lies in the classification and governance of that content.
Human Resources Services companies that we support in their ECM challenges are OHS service companies like Idewe and staffing and recruitment companies like Randstad.
Case and Records Management
AIIM's definition of Case Management: A “case” is any project, transaction, service or response that is “opened” and “closed” over a period of time to achieve resolution of a problem, claim, request, proposal, development or other complex activity. It is likely to involve multiple persons inside and outside of the organization, with varying relationships to each other, as well as multiple documents and messages.
We implemented various types of projects that are related to managing content within the context of a case:
Charachteristics of a case are